Terms of Service

Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between Nora Technologies LLC ("Nora", "we", "us", "our"), 30 N Gould St, STE R, Sheridan, WY 82801, USA, and the property management company or agency subscribing to or using the Nora service ("Agency", "Client", "you").

By subscribing to, accessing, or using the Nora AI-powered property management assistant ("Service"), you confirm that you have read, understood, and agree to be bound by these Terms in full. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

Description of Service

Nora is an AI-powered property management assistant that communicates with tenants and prospects via WhatsApp, Telegram, and SMS on behalf of the Agency. The Service includes:

• Maintenance request intake, triage, logging, and contractor coordination
• Proactive rent payment reminders and escalation workflows
• Tenant onboarding and offboarding workflows
• Property viewing scheduling and booking inquiry handling
• Emergency escalations and real-time manager alerts
• Monthly owner reports and portfolio summaries
• Manager approval workflows via WhatsApp and Telegram

Subscription, Free Pilot, and Payment

3.1 Subscription Plans

Access to Nora is provided on a subscription basis. Current pricing tiers are:

All plans include full access to Nora's platform and features. Annual and multi-year commitment options are available with setup fee waiver and rate lock benefits as described in your Order Form. Pricing excludes applicable taxes.

3.2 Free Pilot Period

The Pilot Period begins on the date the Agency's Nora account is activated. During the Pilot Period, all Terms of Service apply in full, including data protection obligations and acceptable use requirements. Nora reserves the right to limit or discontinue the Pilot Period offer at any time for future clients without affecting existing pilot agreements.

3.3 Billing and Renewal

• Paid subscriptions are billed monthly or annually as specified in the Order Form. Subscriptions renew automatically unless cancelled in writing at least 14 days before the renewal date.
• All fees are exclusive of applicable taxes. The Agency is responsible for all taxes applicable to its subscription.
• All fees paid are non-refundable except where required by applicable law.
• We reserve the right to modify pricing with 30 days' written notice. Continued use of the Service after the notice period constitutes acceptance of the updated pricing.
• Late or failed payments may result in suspension of the Service after 7 days' written notice.

Acceptable Use Policy

The Agency agrees to use the Service only for lawful property management purposes. The Agency must not use Nora to:

• Send unlawful, harassing, defamatory, threatening, abusive, or discriminatory communications to tenants or prospects
• Violate any applicable landlord-tenant law, fair housing law, equal opportunity housing regulation, or data protection law
• Circumvent, disable, or interfere with any security feature, rate limit, or access control of the Service
• Attempt to manipulate, jailbreak, reverse-engineer, or alter Nora's AI behavior
• Process personal data of individuals who have not been informed they are communicating with an AI-powered system
• Resell, sublicense, white-label, or transfer access to the Service to any third party without Nora's prior written consent
• Upload or transmit malicious code, viruses, or any content designed to disrupt or damage the Service

Breach Response: For non-material breaches, Nora will provide 5 business days' written notice and an opportunity to cure before suspension. For material breaches — including unauthorized data processing, transmission of illegal content, or violations of fair housing law — suspension or termination may be immediate and without notice.

Agency Responsibilities

• 5.1 Tenant Consent. The Agency is solely responsible for ensuring that all tenants and prospects have been informed they will be communicating with an AI-powered assistant and have provided any required consent. Nora provides a GDPR consent gate as a tool, but the Agency remains the legally responsible party.
• 5.2 Data Accuracy. The Agency is responsible for the accuracy, completeness, and legality of all tenant, property, lease, and agency data entered into the Service.
• 5.3 Manager Oversight. Nora operates under the Agency's active supervision. The Agency is responsible for promptly reviewing all alerts, approvals, escalations, and notifications. Nora does not make legally binding decisions on the Agency's behalf.
• 5.4 Legal Compliance. The Agency is responsible for ensuring all communications sent through Nora comply with all applicable laws in its jurisdiction, including fair housing laws, deposit handling regulations, and consumer protection laws.
• 5.5 Security Credentials. The Agency is responsible for maintaining the confidentiality of any login credentials and must notify Nora immediately at mj@meetnora.app upon any suspected unauthorized access.
• 5.6 Staff Training. The Agency is responsible for ensuring its staff are adequately trained in the appropriate use of the Service before granting them access.

Data Ownership and Protection

• Nora processes personal data as a data processor (under GDPR) or service provider (under CCPA) on the Agency's documented instructions. The Agency is the data controller or business for all personal data entered into the Service.
• Data processing activities are governed by the Nora Data Processing Agreement (DPA), available from mj@meetnora.app.
• On termination, Nora will make the Agency's data available for export for 30 days. After 30 days, data will be deleted from all Nora systems in accordance with the retention schedules in the Privacy Policy, unless legal obligations require longer retention.

Service Availability

• Nora targets 99% monthly uptime, calculated excluding scheduled maintenance windows. This target is aspirational and does not constitute a contractual guarantee. Downtime does not entitle the Agency to refunds, service credits, or damages of any kind.
• Nora is not liable for any downtime, degradation, or failure caused by third-party services, including WhatsApp (Meta), Telegram, Google, Anthropic, DigitalOcean, or telecommunications carriers.
• Data stored on Nora's servers is encrypted at rest. All data in transit is protected by TLS encryption.
• The Agency acknowledges that AI systems may occasionally produce inaccurate, incomplete, or unexpected outputs, and agrees to maintain appropriate human oversight of all tenant communications facilitated through the Service.

Intellectual Property

• The Service, including all software, AI models, designs, trademarks, and related technology, are the exclusive property of Nora Technologies LLC. No license or right is granted to the Agency except the limited right to use the Service as described in these Terms.
• The Agency grants Nora Technologies LLC a limited, non-exclusive license to access and process the Agency's data solely for the purpose of providing and maintaining the Service. Nora will not use Agency or tenant data to train, fine-tune, or improve any AI or machine learning model without the Agency's explicit prior written consent. Aggregated, fully anonymized usage data may be used to improve system performance.
• The Agency must not copy, modify, distribute, reverse-engineer, decompile, or create derivative works based on any part of the Service.

Disclaimer of Warranties and Limitation of Liability

9.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. NORA TECHNOLOGIES LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NORA TECHNOLOGIES LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, punitive, or consequential loss or damages
• Loss of revenue, profit, business opportunity, data, or goodwill
• Any action taken or not taken by a tenant based on a message sent through the Service
• Any legal or regulatory liability arising from the Agency's failure to comply with applicable law
• Any failure, interruption, or degradation of a third-party service
• Any loss arising from the Agency's reliance on AI-generated outputs without independent human verification

IN ALL CASES, NORA TECHNOLOGIES LLC'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID BY THE AGENCY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Indemnification

The Agency agrees to defend, indemnify, and hold harmless Nora Technologies LLC and its officers, directors, employees, contractors, and agents from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• The Agency's use of the Service in breach of these Terms
• The Agency's failure to comply with applicable laws, including landlord-tenant law, fair housing law, or data protection law
• Any content, data, or instructions provided by the Agency to the Service
• The Agency's violation of any third-party rights

Dispute Resolution and Governing Law

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

11.2 Mandatory Binding Arbitration

Any dispute arising out of or relating to these Terms shall be determined by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single arbitrator. Before initiating arbitration, the disputing party must provide 30 days' written notice describing the nature of the dispute. The arbitration shall be conducted in English, seated in Sheridan, Wyoming, USA.

11.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGENCY AGREES THAT ANY DISPUTE RESOLUTION PROCEEDINGS SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

11.4 EU/UK Agencies

Where the Agency is based in the European Union or United Kingdom, a separate Data Processing Agreement (DPA) and, where applicable, EU Standard Contractual Clauses addendum shall apply. Contact mj@meetnora.app to request these documents.

Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemic, war, government action, power or telecommunications failures, third-party platform outages (including WhatsApp, Telegram, or Anthropic), or cyberattacks.

If a force majeure event continues for more than 30 days, either party may terminate the agreement on 14 days' written notice without liability.

Term and Termination

• These Terms commence on the date the Agency first accesses or uses the Service and continue until terminated by either party.
• Either party may terminate the subscription agreement by providing 30 days' written notice.
• Nora Technologies LLC may suspend or terminate the Agency's access immediately and without notice if: (a) the Agency commits a material breach of these Terms; (b) payment is overdue by more than 14 days after written notice; (c) continued provision of the Service would expose Nora Technologies LLC to legal liability; or (d) the Agency becomes insolvent.
• On termination, the Agency's access to the Service ceases immediately. Data export is available for 30 days post-termination as described in Section 6.
• Sections 6, 8, 9, 10, and 11 survive termination of these Terms.

Changes to These Terms

Nora Technologies LLC reserves the right to update these Terms at any time. We will notify the Agency of material changes with at least 14 days' written notice via email to the Agency's registered address. Continued use of the Service after the notice period constitutes acceptance of the updated Terms.

The current version of these Terms is always available at meetnora.app/terms.

General Provisions

• 15.1 Entire Agreement. These Terms, together with the DPA and any Order Form or Statement of Work, constitute the entire agreement between the parties and supersede all prior agreements and representations.
• 15.2 Severability. If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
• 15.3 No Waiver. Failure by either party to enforce any provision of these Terms shall not constitute a waiver of future enforcement rights.
• 15.4 Assignment. The Agency may not assign or transfer any rights or obligations under these Terms without Nora's prior written consent. Nora may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
• 15.5 Notices. All legal notices must be sent in writing to mj@meetnora.app (for Nora) or to the Agency's registered email address on file.
• 15.6 Relationship. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

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