Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of Nora, an AI-powered property management assistant ("Service") provided by Milos Jovic trading as Nora PM ("we", "us", "our"). By subscribing to or using the Service, you ("Agency", "you") agree to these Terms in full.

What Nora Does

Nora is an AI assistant that communicates with your tenants and prospects via WhatsApp on your behalf. It handles:

• Maintenance request intake, triage, and contractor shortlisting
• Rent payment reminders and escalations
• Tenant onboarding and offboarding workflows
• Property viewing scheduling and booking inquiries
• Emergency escalations and manager alerts
• Monthly owner reports

Subscription and Payment

3.1 Access to Nora is provided on a subscription basis. Pricing, billing cycle, and any applicable free trial period are set out in your Order Form or agreed in writing.

3.2 Subscriptions renew automatically unless cancelled in writing at least 14 days before the renewal date.

3.3 Fees paid after the free pilot period are non-refundable except where required by applicable law.

3.4 We reserve the right to modify pricing with 30 days' written notice. Continued use after the notice period constitutes acceptance of the new pricing.

3.5 Late payments may result in suspension of the Service.

Acceptable Use

You agree not to use Nora to:

• Send unlawful, harassing, defamatory, or discriminatory communications to tenants
• Violate any applicable landlord-tenant law, fair housing law, or data protection regulation
• Circumvent any rate limits, security controls, or access restrictions
• Attempt to manipulate, jailbreak, or alter Nora's AI behaviour via message content
• Process data of individuals who have not consented to receive communications from an AI-powered system
• Resell or sublicense access to the Service without written permission

You are responsible for ensuring that your use of Nora complies with all applicable laws in your jurisdiction, including fair housing laws, GDPR (if operating in the UK/EU/EEA), and state-specific landlord-tenant regulations.

Your Responsibilities

5.1 Tenant consent. You are responsible for ensuring that tenants have been informed that they will be communicating with an AI-powered assistant and have consented to receive automated messages. Nora includes a consent gate for this purpose, but you remain legally responsible for consent management.

5.2 Data accuracy. You are responsible for the accuracy of all tenant, property, and agency data entered into the system.

5.3 Manager oversight. Nora operates under your supervision. You are responsible for reviewing and acting on all alerts, approvals, and escalations in a timely manner. Nora does not make legal or financial decisions on your behalf.

5.4 Legal compliance. You are responsible for ensuring that all communications sent via Nora comply with applicable law. This includes notice periods, prohibited language, deposit handling rules, and eviction procedures.

Data Ownership

6.1 You retain ownership of all tenant data, property data, and communications processed through Nora.

6.2 We do not sell your data or your tenants' data to third parties.

6.3 We process data on your behalf as a data processor (under GDPR) or service provider (under CCPA). You are the data controller/business.

Service Availability

7.1 We aim to maintain high availability but do not guarantee 100% uptime. Planned maintenance will be communicated in advance where possible.

7.2 We are not liable for downtime caused by third-party services including WhatsApp, Google, Anthropic, or DigitalOcean.

7.3 We will notify you of material service outages as soon as reasonably practicable.

Intellectual Property

8.1 Nora, its software, AI models, skills, and all related technology are owned by Milos Jovic trading as Nora PM. No licence is granted except the right to use the Service as described in these Terms.

8.2 You grant us a limited licence to process your data solely for the purpose of delivering the Service.

Limitation of Liability

9.1 To the maximum extent permitted by law, Milos Jovic trading as Nora PM is not liable for:

• Any indirect, incidental, special, or consequential loss
• Loss of revenue, profit, or business opportunity
• Any action taken or not taken by a tenant based on a Nora message
• Any legal liability arising from your failure to comply with landlord-tenant law
• Any failure of a third-party service (WhatsApp, Google, Anthropic, DigitalOcean)

9.2 Our total aggregate liability to you under these Terms shall not exceed the total fees paid by you in the 3 months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Milos Jovic trading as Nora PM from any claims, losses, damages, or costs (including legal fees) arising from:

• Your use of the Service in violation of these Terms
• Your failure to comply with applicable law
• Any content or data you provide to the Service

Termination

11.1 Either party may terminate the agreement with 30 days' written notice.

11.2 We may suspend or terminate your access immediately if you breach these Terms, fail to pay, or use the Service in a manner that exposes us or others to harm.

11.3 On termination, your access to the Service ceases. Data export is available for 30 days post-termination.

Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes with at least 14 days' notice. Continued use of the Service after the notice period constitutes acceptance.

Governing Law

These Terms are governed by the laws of the State of Delaware, United States. Any disputes shall be subject to the jurisdiction of the courts of Delaware.

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